Terms & Conditions
If your favourite shoes are not available, we can order them for you, provided they are in stock at our supplier's. Orders can only be confirmed after payment of an advance of 50 €. Orders are not returned.
We ship all items with GLS-one to a GLS parcel shop of your choice. We only ship items within the EU. Shipping costs are always borne by the customer, both for shipment and for a possible return shipment.
Return and Exchange Policy
Malena stands behind the quality of everything we sell and we hope you’re happy with your purchase. However, if you feel you want to return or exchange an item, you may do so within 14 days. Only unused items (price tag may not be removed) may be returned in the original package. Items will be evaluated on arrival. When the returned items comply with the terms and conditions, you will receive a voucher for the amount of the article when purchased.
Your personal data will only be used to inform you about new arrivals, special offers and events, and will not be shared with third parties. You can change your preferences or unsubscribe at any time.